Cancellation and returns
Cancellation and Returns Policy
If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you;
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances:
- to any products that we have made or customised specifically for you or are not normally stocked and have been ordered specifically for you
- to any product that has clearly been used or is not received in good condition
The provisions of this clause do not affect your statutory rights.